1. Which countries do you ship to?
On www.jadeyoga.ch you can order to Switzerland and Liechtenstein. If you want to order to other European countries, please visit www.jadeyoga.eu.
2. Which shipping service do you use?
For orders to Switzerland and Liechtenstein we use DPD Courier and SWISS POST. For DPD shipments please give us a shipping address where someone can receive your package personally. We also always need your phone number to be able to contact you for shipping inquiries.
3. Can I have my package shipped to a Pack Station?
Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.
4. What are the shipping costs?
We deliver free of charge to Switzerland and Liechtenstein with DPD. But you can choose a paid option with Swiss Post as well.
5. How long does it take until I receive my package?
After the payment is verified, products in stock will be sent on the same day on workdays, if we receive the order before 14.00 AM (CET). Delivery is within 1-3 workdays.
6. How can I check where my order is?
After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.
7. I want to return my order, how does it work
Please check out our Return Policy. But PLEASE do not order the whole collection just to choose the color or style you like. We believe in sustainable business and do not want to generate any more truck shippings than necessary!
8. I would like to send you something. What’s your address?
Our company address (administration only) is:
Our Swiss Warehouse address is:
Before you send anything to our warehouse, please contact namaste(at)jadeyoga.ch and announce your shipping:
Distributing Warehouse Switzerland
c/o Cargocare AG